Privacy Policy

MoMo, referred to as "MoMo," "We/Us/Our," and its associated website, momoproxy.com (the "Website"), are deeply committed to safeguarding personal information. This Privacy Policy ("Policy") is crafted to aid your understanding of how MoMo gathers, utilizes, shares, safeguards, and/or manages Personal Data you might furnish while using our website, application, and related services, collectively termed the "Platform," or during your interactions with us.

The term "Personal Information" in this Policy aligns with the definition of personal data as outlined in the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region. It encompasses any data directly or indirectly related to an identifiable living individual, in a format facilitating access or processing of that data.

For the purpose of our Services, Personal Information may encompass, but is not restricted to, personal particulars, employment details, and if applicable, financial particulars.

2.1 Upon signing up for MoMo or gaining access to MoMo Services, you acknowledge having read, comprehended, and agreed to be legally bound by this Policy. Furthermore, you affirm that you are of legal age as required by the jurisdiction(s) where you reside, typically at least 18 years of age in many regions.

2.2 If you are accepting this Privacy Policy on behalf of a company or another legal entity, you assert that you possess the authority to bind such entity to the terms outlined herein. Failure to hold such authority, or disagreement with any of these policies, may result in certain limitations on functionalities.

3.1 To fully utilize our Services, an account creation may be necessary. It is imperative that the information provided during registration remains current, accurate, and complete. Regular updates to this information ensure its ongoing accuracy.

3.2 You bear responsibility for the security of your account and password. Under no circumstances should you divulge private information such as your account, password, or verification code to third parties. MoMo disclaims liability for any losses incurred by customers as a result. Simultaneously, MoMo pledges to securely store and manage your account information, refraining from selling such information to third-party platforms.

Information provided by users to MoMo is deemed private. Content not officially endorsed by MoMo, including backend information, product patents, business data, financial details, post-purchase communications, and interactions with MoMo staff, is considered MoMo's private information. Both parties agree:

4.1 To maintain the confidentiality of each other's private information and refrain from disclosing it to individuals, companies, or platforms. Breach of this agreement empowers the affected party to pursue the offending party, with the latter undertaking to compensate for any resultant losses.

4.2 Not to make unauthorized alterations to each other's information. MoMo refrains from making unauthorized modifications to user accounts and passwords, while users are likewise prohibited from arbitrarily modifying MoMo's webpage codes, among other details.

5.1.1 Upon visiting our website and utilizing our products and services, we collect user information including browsing data, cookie information, payment details, account specifics, and information provided during interactions with us. To enhance user experience, we may employ cookies or other technologies for data management and processing, with such actions being consented to by users. Failure to consent may limit certain service functionalities, though access to these functionalities remains available upon acceptance of our policy changes.

5.1.2 We typically do not solicit sensitive personal information (e.g., personal identification, financial assets, racial or ethnic background, religious beliefs, criminal records, health status, or sexual orientation) from website visitors. However, certain categories of personal data, possibly considered sensitive under relevant laws in Hong Kong, may be collected for pre-engagement checks and security purposes.

We refrain from collecting and processing sensitive personal data unless necessary for product or service utilization on restricted websites or in legal dispute scenarios.

5.1.3 Your Personal Information may be utilized for purposes including but not limited to:

1. Processing service requests and communicating with you;
2. Service management, operation, auditing, and maintenance;
3. Debt collection;
4. Service enhancement;
5. Complaint investigation and crime prevention;
6. Compliance with applicable laws.

5.2.1 MoMo retains account information, browsing data, cookie details, payment information, etc., for a maximum of five years. Should this duration be exceeded, all information except account details will be deleted. MoMo refrains from unilaterally deleting user account information due to prolonged non-activity. In cases of refunds, litigation, or other actions during product and service usage, information retention may be extended to facilitate defense.

5.2.2 Subject to our obligations, Personal Information may be transferred or disclosed to parties including:

1. Partner banks and financial institutions;
2. Confidential agents or contractors providing administrative, telecommunications, data processing, payment, advisory, or other services;
3. Affiliates adhering to confidentiality obligations;
4. Law enforcement, judicial, or regulatory bodies as mandated by applicable laws.

5.2.3 Additionally, MoMo may disclose Personal Information to third parties for:

1. Protecting property, services, and legal rights;
2. Supporting audit, compliance, and governance functions;
3. Detecting risks, preventing fraud, or assessing suspicious activities;
4. Fulfilling obligations imposed by third-party service providers regarding service provision.

Customers possess the right to request MoMo to delete personal information. While MoMo can assist in deleting account information, it reserves the right to retain data mandated by law (e.g., browsing data, cookie information, payment details) to prevent illegal acts and mitigate potential harm to MoMo's reputation.

Our MoMo service may include links to third-party websites co-branded with us. MoMo holds no responsibility for the information practices of these third-party websites. When accessing such websites via ours, our privacy policies cease to apply. Visitors are encouraged to review the privacy policy of each third-party website before disclosing personal information.

We may periodically send relevant communications and newsletters covering:

1. Product updates and notifications;
2. Promotions and discounts;
3. Industry reports and trends;
4. MoMo news and events;
5. Surveys to enhance our offerings.

You can opt out of receiving marketing emails by utilizing the "Unsubscribe" link in our newsletters or by contacting us via the provided channels. However, transactional and operational emails necessary for product or service usage will continue.

Whenever you access MoMo products or services online, cookies may be placed on your device to enhance your experience. Most browsers allow users to decline cookies, though this may impair some functionalities. You can delete cookies via your browser's settings if desired. For detailed information on our use and retention of cookie data, refer to Section 5.

MoMo reserves the right to amend these Policies at any time. Revised Policies take effect upon online publication at momoproxy.com/privacy. The Last Updated date atop this page indicates the latest revisions. You have a 14-day window from this date to contact MoMo for policy termination if you disagree with the changes. After 14 days, the updated policies become binding.

MoMo communicates with users via email using the address provided in their account information. Users can contact MoMo by emailing [email protected].