Got Banned on Telegram? Here’s the Official Guide to Recover Your Account
Recently, some users reported that their Telegram accounts were suddenly banned—often without warning or clear reason. If this happens to you, don’t panic, and don’t trust anyone who offers a paid “unban service”—those are almost always scams!
Here’s how to properly appeal and recover your Telegram account through official channels:
If you still have access to the app (on mobile or desktop):
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Open Telegram
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Tap the menu (three lines on mobile)
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Go to Settings > Ask a Question (or Help)
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If FAQs don't help, click Contact Support
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Describe your issue clearly and include your phone number (+ country code), screenshots, etc.
Tips:
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Support is handled by volunteers, so replies may take a few hours or days.
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Writing in English may improve response speed.
Best for: banned accounts, login problems, feature issues, etc.
If you’re completely locked out or can’t receive verification codes, fill out Telegram’s official support form:
Provide:
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Your phone number with country code (e.g. +1, +44, +86)
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A clear description of your issue
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Your email (they will contact you there)
Remember to check your spam/junk folder for replies.
| Email Address | Purpose |
|---|---|
| [email protected] | General support |
| [email protected] | Account recovery |
| [email protected] | Report harassment, scams, illegal content |
| [email protected] | Report hacks or security concerns |
| [email protected] | Copyright issues |
| [email protected] | Report underage-related content |
| [email protected] | Media contact |
1Copy
2Edit
3To: [email protected]
4Subject: Banned phone number: +1xxxxxxxxxx
5
6Dear Telegram Team,
7My phone number +1xxxxxxxxxx has been banned. I don’t know why, and this is my main account.
8Please help me recover it.
9Thank you!
10
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@Telegram: General announcements
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@TelegramTips: Tips and tricks
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@BotNews: News for bot developers
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@Telegram: Main official account
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@smstelegram: For SMS/verification issues
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Language-specific accounts: @telegram_es (Spanish), @telegram_it (Italian), etc.
You can try tweeting or DMing them, but responses are not guaranteed.
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Dev Support Chat: @BotSupport
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Official Docs: https://core.telegram.org
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GitHub: For reporting technical issues in open-source clients
Telegram uses global volunteers to help answer user questions.
If you want to join:
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Contact @TelegramAuditions
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Submit a short text in English about your favorite Telegram feature
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Mention your language skills and devices you use
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(Optional) Add a fun image like a meme or marmot to boost your chances
More info: https://tsf.telegram.org
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Be patient—responses can take time.
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Telegram will NEVER contact you via Facebook or third-party sites.
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Try multiple support methods at once for better results.
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Reddit (r/Telegram) may also help you connect with others in the same situation.
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Use In-App Support (if accessible)
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Submit the Official Form (if locked out)
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Email Telegram Directly (as backup)
Write clearly in English, include your phone number, explain the issue, and add any useful screenshots. Avoid scams and keep your account safe.
